CODE OF ETHICS

CODE OF ETHICS


  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

Reviews

Quote reviewiconGreat Customer Service
Tires, near Gurnee, IL

The nicest guys! I've took my car due to a flat tire and was very pleased with promptness and very reasonable with pricing. Recently I took it in due to low pressure in one of my tires and they checked all of my tires and filled them up with air. Great customer service! I always refer people to McClures now! Thanks guys!

Quote reviewiconHonest and Reliable
Batteries, near Gurnee, IL

These guys are fabulous! Had a battery we purchased from them go bad within the warranty time and we walked in, they tested it and came right out with a new replacement. All this with smiles on their faces!

Quote reviewiconHonest and Fair
Tires, near Gurnee, IL

Haven't ever purchased tires before and really dreaded doing so. Told Matt, at McClure's, I needed help. He gave me 2 quotes, high and low end. I, then, did a lot of research locally, shopped Costco, also tried purchasing thru Amazon, and having someplace local install tires. McClure's was the best quote. I called Matt back on Friday, set appointment for 9am Monday. My son met me at McClure's at 9am. Matt said about an hour, son & I went out for breakfast, Matt called at 10:07, car was ready for pick up. Cost was below what was quoted. McClure's made what I expected to be a nightmare experience a very comfortable experience. They will be my go to garage for all car needs. Nice feeling to know I've found trustworthy people.

Partners

ACDelco
ASE (Automotive Service Excellence)
Jasper
Napa
TRAA (Towing and Recovery Association of America Inc.)
PTROI
Car Care Aware
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